Making a Claim

For policies purchased after 22 december 2014

Claims: 0203 829 6761 or download the relevant form at www.policyholderclaims.co.uk

24 Hour Medical Emergency Assistance: + 44 (0) 203 829 6745 (Emergencies only)

For policies purchased on or before 22 december 2014

Claims: 02920 474220

24 Hour Medical Emergency Assistance: +44 (0) 2920 474142 (Emergencies only)

operations@global-response.co.uk

Claims: 02920 474220

24 Hour Medical Emergency Assistance: +44 (0) 2920 474142 (Emergencies only)

operations@global-response.co.uk

The notification must be made within 31 days or as soon as possible thereafter following any bodily injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim under this policy.

When contacting the claims department, please quote your policy number and have the following information to hand:

  • Name of Your policy and where it was purchased
  • Policy number
  • Resort and country visited
  • Value of claim
  • Brief circumstances
  • Travel dates
  • Incident date

Failure to have the above information to hand may result in your claim being delayed.